Common Questions Answered
Can you schedule our home watch service to coincide with a delivery or service during any particular month?
Yes, we always try to accommodate our customers’ needs, especially when it may result in savings or added convenience for them.
Is there a benefit to an exterior walk‑around service only?
Budget‑conscious clients sometimes request an exterior‑only walk‑around to look for obvious issues such as a door left ajar, a broken window, or signs of attempted entry. However, we do not offer this limited service because it does not provide a comprehensive assessment of the property’s overall condition.
What types of payments do you accept?
We accept Zelle, personal checks, money orders, and cash.
Can I pay annually or semi‑annually instead of monthly?
Yes, you may. If you choose to cancel service for any reason, you will receive a prorated refund for any service calls not yet performed.
Can I save money by paying annually or semi‑annually?
Our pricing is already structured to be as affordable as possible, so we do not offer discounts for advance payments. We accept advance payments simply as a convenience for customers who prefer not to make monthly payments.
Do I have to sign a long‑term contract?
We do not require long‑term contracts. Service is month‑to‑month, but we ask for a minimum of four weeks’ notice to adjust scheduling in your area. The shortest initial service period is eight weeks, followed by four‑week increments thereafter.
Why is it better to hire your company instead of relying on a neighbor?
Many homeowners who ask neighbors to “keep an eye on things” still hire a professional Home Watch service. Trained Home Watch experts know how to spot early signs of problems before they become major issues. Anyone can discover a burst pipe after it happens—professionals often catch the drip before it becomes a disaster. We are also insured and bonded for your peace of mind.
Can I save money by having you walk through my home without running water or checking under sinks?
While we always provide a detailed walkthrough, we strongly encourage the full service call. There is no cost savings for skipping essential checks, and doing so reduces the effectiveness of the visit.
How many photos will you take during each service call?
We take photos based on your preferences. You may request as many as you like, though we recommend limiting the number to around eight per service call for clarity and efficiency.
Are the reports archived for future review?
Yes. While printing your reports is always a good idea, all reports are archived in our cloud‑based system for clients in good standing.
Can I request the same Home Watch professional each time?
Yes. We currently have two service providers—Bernie and Ileana—and either one will be happy to provide your service.